Frequently Asked Questions

How much is shipping?

Shipping is free to all countries in the European Union. For shipments outside the EU, the cost is shown at checkout before you pay.

How long does it take for my order to arrive?

We prepare your order in 3–10 business days. After that, shipping to Europe usually takes 7–14 business days. In total, allow about 10–24 business days. During peak seasons (Black Friday, Christmas), there may be some delays, so we recommend ordering in advance.

Can I track my order?

Yes. When your order ships, we will email you the tracking number. You can also check it on Track My Order.

Which size should I choose?

Each product has its own size guide with measurements in centimeters. Some garments run small: if you are between two sizes, choose the larger one.

Can I return an item?

Yes, you have 30 days from the date you receive it. The item must be unused and still have its tags. See all the details in our returns policy.

What if it arrives damaged or is not what I ordered?

Write to us within 7 days of delivery with photos of the item, and we will resolve the issue with an exchange or a full refund.

What payment methods do you accept?

Credit or debit card, Apple Pay, Google Pay, and Klarna, depending on your country. All payments are encrypted, and we never see your card details.

Can I change or cancel my order?

Write to us as soon as possible. If we haven't prepared it yet, we will gladly change or cancel it. If it has already shipped, you can return it when you receive it.

How can I contact you?

Through the contact page or by email. We will respond within 24–48 business hours.